| Intermittent Streaming |
| Either your bandwidth is inadequate or unstable [can happen during peak hours at night] or your institution uses "packet shaping" technology to reduce the demand on bandwidth. In both cases, try switching from Near CD Quality [64Kbps] to FM Quality [20Kbps], which uses less bandwidth. |
| Clicking Sound Between Tracks |
| Go to My Computer, chose Control Panel, then Sound and Audio Devices, click on Sound, then change sound scheme to "No Sound". |
| CD Quality Grayed Out |
| In order to enjoy CD Quality you need to subscribe to our Premium Service [128Kbps]. If the CD Quality button is grayed out, it means that you or your institution have subscribed to our Standard Service [64Kbps] |
| Cannot Play This Track |
| If this message appears after having clicked "Play Selections", it is likely that you don't have Windows Media Player 9.0. Download this latest version of the Windows Media Player. |
| MAC Users |
| The Naxos Music Library works with Mac computers. First-time users may encounter the following problems: 1. PLAY button grayed out 2. Cannot Play This Track Most likely, you don't have the appropriate Mac operating system. You need either Mac OS X 10.2.8 / 10.3.5 with MS IE 5.2 / Mozilla 1.7 / Netscape 7.1 / Opera 7.53 / Safari 1.0 and Windows Media Player 9.0 or Mac OS 8.6 / 9.0 with MS IE 5.1 and Windows Media Player 7.1. Also, you need to go to the Explorer menu, select "Preferences", then "Security Zones " and click on "Medium ", then go to "Cookies", select "Never Asked " and click "Apply". |
| Why You Cannot Login Again After Having Stopped Using the Service |
| Individual subscribers who login using designated user names and passwords must logout by clicking Logout in the top right-hand corner of the relevant page . Otherwise, they cannot login again until one hour has lapsed. |